Refund Policy

Effective Date: [12/05.2025]

Thank you for choosing the Pro Plan at Hi5Video.com. The Pro Plan offers users a premium experience with:

  • No promotional ads

  • 10GB of secure video storage

  • Enhanced features for video management and uploads

Please read our refund policy before subscribing.

1. Digital Service – No Refunds After Activation

Due to the nature of digital services and instant access to premium features, all purchases of the Pro Plan are final and non-refundable once activated.

By subscribing, you acknowledge and agree that:

  • You immediately receive ad-free access and video storage allocation

  • Your plan cannot be partially refunded or prorated

2. Subscription Cancellation

You may cancel your subscription at any time. When you cancel:

  • You will retain access to Pro features until the end of the current billing cycle

  • No refunds will be provided for the remaining time on your plan

3. Refund Exceptions

Refunds may only be granted under the following exceptional circumstances:

  • You were billed more than once for the same plan

  • A technical error on our end prevented access to Pro features and we could not resolve it within 7 business days

All refund requests must be submitted to [email protected] within 7 days of the billing date.

4. Chargebacks & Violations

Filing a chargeback without contacting support first may lead to immediate account suspension. We recommend resolving issues directly with us to avoid service disruption.

5. Contact Support

For billing or subscription questions, contact our support team:

? Email: [email protected]
? Website: www.hi5video.com